Privacy Policy
ApiSentinel Privacy Policy
Last updated: [2/5/26]
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1. Who We Are
ApiSentinel (“we”, “us”, “our”) provides professional bee removal and related services across the UK.
We are the data controller responsible for your personal data.
If you have any questions, contact us
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2. What Data We Collect
We may collect the following personal data:
* Name
* Email address
* Phone number
* Property address / service location
* Details submitted via forms (e.g. infestation details, images)
* Communication history (emails, messages, calls)
* Website usage data (via cookies and analytics)
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3. How We Collect Your Data
We collect data when you:
* Submit a form on our website
* Contact us by phone, email or message
* Request a quote or service
* Interact with our website (cookies / analytics)
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4. How We Use Your Data
We use your data to:
* Respond to enquiries
* Provide quotes and services
* Manage bookings and jobs
* Communicate with you about your request
* Improve our website and services
* Comply with legal obligations
We do not sell your data.
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5. Legal Basis for Processing
Under UK GDPR, we rely on:
* Contract – to provide requested services
* Legitimate interest – to respond to enquiries and improve services
* Legal obligation – where required by law
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6. How We Store Your Data
Your data may be stored securely using:
* Website platform (e.g. Wix)
* Email systems
* CRM / internal records
* Cloud storage (e.g. Google Drive / Sheets if used)
We take reasonable steps to protect your data from unauthorised access.
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7. How Long We Keep Your Data
We retain personal data only as long as necessary:
* Enquiries: up to 12–24 months
* Customers: up to 6 years (for legal/accounting purposes)
* Marketing (if applicable): until you opt out
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8. Sharing Your Data
We may share data with:
* Service providers (e.g. website hosting, email platforms)
* Contractors or partners involved in delivering services
* Legal or regulatory authorities if required
We ensure any third parties handle your data securely.
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9. Your Rights
You have the right to:
* Access your personal data
* Request correction of inaccurate data
* Request deletion of your data
* Object to processing
* Request data portability
* Withdraw consent (where applicable)
To exercise your rights, contact us here
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10. Cookies
Our website may use cookies to:
* Improve user experience
* Track website performance
* Analyse visitor behaviour
You can control cookies through your browser settings.
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11. Third-Party Links
Our website may contain links to other websites.
We are not responsible for their privacy policies.
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12. Changes to This Policy
We may update this policy from time to time.
Latest version will always be on this page.
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13. Complaints
If you are unhappy with how we handle your data, you can contact:
Information Commissioner’s Office (ICO)
https://ico.org.uk